Functional Support Specialist
FreeBalance, Trinidad and Tobago
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 11, 2023
Last Date
Apr 11, 2023
Location(s)
Job Description
As a Functional Support Specialist you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.Main responsibilities
- Understand and document current state business processes (prepare process maps, descriptions, business rules, risks etc.)
- Design future state business processes;
- Analyze amp; capture business requirements and do gap fit analysis;
- Prepare functional requirement and design documents;
- Participate in functional design reviews;
- Document and clarify business requirements and produce details specifications;
- Perform product validation testing of new functionality during User Acceptance Testing;
- Conduct business requirements review with the client and prepare requirements analyses and system/configuration design related to required government accounting functions;
- Configure and demonstrate the FreeBalance software/solution to the client, illustrating the mapping between the processes to the technology;
- Develop acceptance test plans and conduct acceptance testing of the configured FreeBalance software/system with the client;
- Develop training material and deliver required product and user training courses, including ‘Train the Trainer’, to meet the client’s needs;
- Transfer knowledge to the client related to change management and correct use of the FreeBalance products/solution as a ‘Super User';
- Use effective leadership skills to complete all phases of projects from inception through completion;
- Ability to work effectively in a team environment and independently on projects;
- Provide input to product management on functional matters and future product requirements based on feedback from the client;
- Report progress on all assigned activity and deliverable to the Project Manager;
- Work with the Project Manager and team to achieve all milestones in a timely manner and on budget;
- Other duties as required.
- Minimum University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration, with a strong financial management experience;
- 8+ years experience in ERP with Government is considered an asset;
- Financial designation (e.g. CMA, CGA) and work experience with a large national accounting firm or ERP firm an asset;
- Experience in working in the context of business process re-engineering and the introduction of large scale IT systems;
- Solid understanding of budget management and execution, accounting, cash management processes and procedures, particularly in the public sector;
- Understanding of Financial and Accounting processes and procedures in the Public Sector;
- Excellent interpersonal and communication (verbal and written) skills in English.
Job Specification
Job Rewards and Benefits
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